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Description

The Town of Caledon is a dynamic municipality that successfully balances urban, rural and agricultural communities.  Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.

In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can make a difference.

The Opportunity

Reporting directly to the Supervisor, Court Services, this role is responsible for providing court administration support, and for being the primary point of contact for all matters regarding Provincial Offences administration. You will be responsible for providing client service and support and assisting all persons involved in the day to day operations of the court, including determining and responding to their needs and explaining requirements and procedures. As the Bilingual Coordinator, Provincial Offences, you will perform the following duties, including but not limited to:

• Provide customer support such as responding to telephone, email and counter inquiries, processing fine payments, and de-escalating emotionally charged situations
• Review, accept, enter and file all incoming Part I and Part II charges as filed by various enforcement agencies including Red light Camera and Automated Speed Enforcement offences. Ensuring strict adherence to statutory time limits;
• Update court dispositions into ICON database and ensuring that court dockets balance
• Handle/resolve difficult situations in a professional manner utilizing knowledge of legislation, by-laws, policies and procedures whether in person, by telephone or in writing.

The Ideal Candidate

We are seeking an enthusiastic professional with a post-secondary diploma in Courts Administration or a closely related field. Our ideal candidate has a minimum of three (3) years of experience in a legal environment, preferably in a Provincial Offences court setting. The candidate must have excellent French and English written and verbal communication skills and the ability to give, obtain and exchange routine information.

The ideal candidate will have demonstrated computer proficiency in MS Office (Word, Excel, Outlook) and knowledge of ICON and CAMS as well as a demonstrated ability to exercise significant discretion and sensitivity involving regular access to confidential data. We are seeking an individual with superior interpersonal skills, a demonstrated ability to work effectively in a team environment, and excellent verbal and written communication skills with the ability to give, obtain and/or exchange routine information skills.

This position offers a salary range of $59,044.34 - $72,358.50 plus a competitive benefit package.

Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.

The successful candidate for the Coordinator, Provincial Offences will be required to work a flexible schedule, including in the office, remotely and after hours (as required).

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace.  If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.