Job Details: Recreation Customer Service (Casual)

Job Details
Open Date Mar 25 2022 - 02:40:00 PM Close Date Dec 31 2022 - 11:59:00 PM
Position Title Recreation Customer Service (Casual) Posting Type Non-Union
Posting Status Active Position Length Casual/Irregular
Department Group Customer Service Hours per Week Up to 24 Hours
Department Customer Service & Communications Openings 8
Education High School Diploma    
Location Various Locations Competition 22-09O
Salary Range $16.63 per hour
Union Position No


The Opportunity

Reporting directly to the Customer Service Administrator/Recreation Supervisor, this casual position role is responsible for providing front line customer service to patrons at recreation facilities as well as over the phone. Customer Service staff assist the Customer Service Administrator with the daily functions of the customer service control area. As Recreation Customer Service, you will perform the following duties, including but not limited to:

  • Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
  • Perform administrative tasks (i.e. attendance, preparation, Injury and Incident Reports when required)
  • Maintain all promotional material for the facility
  • Work in compliance with Cash Handling procedures
  • Maintain composure in escalated situations as they arise. Immediately report incidents to the Recreation Supervisor or designate
  • Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations, the Town of Caledon Policies and Procedures, as well as established industry guidelines and requirements
  • Availability to work daytime, evening and weekend shifts

The Ideal Candidate

 We are seeking an enthusiastic professional with training and knowledge in the above. Our ideal candidate has Current Standard First Aid with CPR-C, intermediate computer skills (Microsoft Office) and familiarity with Perfect Mind. Previous experience working in a municipal recreation setting would be an asset.

The ideal candidate will have demonstrated the ability to work independently and as part of a team. We are seeking an individual with superior verbal and written communication skills, a demonstrated ability to meet deadlines, and excellent customer service skills.

This position offers a starting pay rate of $16.63 per hour.

Satisfactory passing of a vulnerable sector check, and proof of qualifications will be required of any successful candidate(s) for this position.

New employees who commence employment on or after November 15, 2021 are required to be fully vaccinated against COVID-19, as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Town of Caledon reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal, or other government-issued vaccine passport or certification.  The requirement to be fully vaccinated is subject to the Ontario Human Rights Code.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738